Client Center
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Getting Started
New to LIKEMIND? Learn how to begin your journey with us, from reaching out to scheduling your first appointment.
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Client Resources & Policies
Already a client? This section will help you log into the Patient Portal or review LIKEMIND company policies.
Getting Started with LIKEMIND
A clear path to care, one step at a time.
Before reaching out, we invite you to explore our services, fees, and policies.
We want you to feel informed before your first session.
- Fees & Insurance – Learn what plans we accept and view self-pay rates
- Policies – Understand our payment, cancellation, communication, and telehealth policies
Let us know you're interested.
Contact us in whichever way feels easiest:
- Secure Contact Form
- Call us at (508) 635-4360 x700
- Email us at info@likemindmentalhealth.com
Our Intake Coordinator will follow up to start the process.
We'll send you access to our secure Patient Portal.
After confirming clinical fit and availability, you’ll receive a link to create your Patient Portal account and complete your intake forms online. You’ll also use this portal to update your insurance or payment information should it change in the future.
Once your paperwork is complete and we’ve confirmed your insurance or self-pay status:
- Your clinician will reach out to schedule your first session
- Sessions may be in person or via secure telehealth, depending on your needs
Sessions are offered in person at our Worcester, MA offices or virtually via HIPAA-compliant Google Meet, depending on clinician availability and client preference. Please ensure the following for a smooth telehealth experience:
- You are physically located in Massachusetts during each session
- You have access to your email and a reliable internet connection
- You are in a private, quiet space
- You will be asked to confirm your current location at the start of each session
Client Resources
Supporting you beyond the session with quick access to what you need, when you need it.
You can log in to the Patient Portal at any time to:
- Update your insurance or payment method
- View or complete documents
- View appointments
- Access secure messages and resources from your clinician
If you’ve forgotten your TherapyPortal password, follow these steps to reset it:
- Visit the LIKEMIND Patient Portal link.
- Click "Forgot Password."
- Enter your email address and date of birth, then click Continue.
- You’ll receive an email to verify your identity.
- Click the link in the email and follow the prompts to create a new password.
Once completed, you’ll be able to log in using your new password.
Note: If you’re unable to reset your password, please contact our office for assistance.
Our Practice Policies
Important information about communication, privacy, and our professional boundaries. If you have questions about any of these, please don’t hesitate to ask your clinician.
📞 Availability Between Sessions & Communication Policy
Phone:
Call your therapist’s confidential voicemail at (508) 635-4360 x [extension].
Always leave your name, number, and best times to reach you.
If you don’t hear back within 1 business day, please call again.
Voicemail should never be used for emergencies — call 911 or go to the nearest emergency room.
💬 Social Media Policy
We do not accept friend or follow requests from clients on any social networking platforms (e.g., Facebook, Instagram, LinkedIn). This is to protect your confidentiality and maintain professional boundaries.
We do not solicit or respond to public ratings, testimonials, or reviews — even positive ones — to maintain your privacy. If you have concerns about your therapy experience, we strongly encourage you to bring them up in session, where we can address them together.
📱 Texting Policy
Text messaging is not a HIPAA-compliant form of communication, and should be used only for limited, non-clinical purposes — and only if you and your clinician have agreed in advance to use this method.
If you and your clinician agree to communicate via text, it should be used strictly for administrative matters (e.g., scheduling, rescheduling, or notifying your clinician if you're running late).
Do not use text messaging to discuss clinical concerns, share sensitive information, or for emergencies. Please be mindful of who might have access to your phone or messages. We reserve the right to discontinue text communication at any time if it raises concerns around privacy, boundaries, or clarity.
Reminder: LIKEMIND is not a crisis facility. In the event of an emergency, do not contact us by text. Instead, please call 911 or go to the nearest emergency room.
📧 Email Communication & Security
We use Paubox, a HIPAA-compliant encrypted email service, to help protect the privacy of your personal health information.
When we send messages to you via email, they are encrypted end-to-end. You do not need to log in to a portal to read encrypted messages — you can open and read them directly from your inbox.
While our end of the email is secure, we recommend you avoid sending sensitive or clinical information by email unless your device and email account are also secure. If you prefer not to use email, please let us know — we’re happy to communicate with you via the Patient Portal or by phone.
Privacy Reminder: Anyone with access to your devices, email, or accounts (especially work/school email) may see messages. If you have concerns, talk with us — your privacy is very important to us.
💰 Additional Policies
To learn more about our billing and other financial policies, please visit the Fees & Insurance page, where you’ll find detailed information about our:
- Payment Policy
- Cancellation Policy
- Good Faith Estimate
- No Surprises Act
🔐 Privacy Policy / HIPAA
You can download our full HIPAA Notice of Privacy Practices here: